Tickets
Your e-ticket is emailed to the buyer's address you entered at checkout, straight after payment completes. Check your spam folder if it hasn't arrived within 10 minutes.
Only for events that allow transfers. If the event page offers it, you can transfer from your account up to 24 hours before the event.
Your ticket stays valid for the new date. If you can't make it, the email we send about the change explains your refund options.
Payments
It's reversed automatically within 7 working days. If it isn't, email us with the time of payment and we'll trace it.
The Waiting for Payment screen shows a countdown. Your tickets are held until it runs out.
Account
You can browse and pick tickets as a guest. You'll be asked to log in or sign up before checkout.
Email grievance@bidmytix.com from the address on your account. We'll confirm and delete it within 90 days, keeping only records the law requires.