What it covers
The convenience fee covers payment processing, customer support and running the Platform. It is charged per booking and shown in the Order Summary before you pay.
How it's calculated
The fee depends on the event, the ticket package and the payment method, and never exceeds 10% of the ticket price. Taxes on the fee are included in the amount shown.
Refunds of fees
The fee is refunded only when the organiser cancels the event, or a booking fails because of an error on our side.